5 Ways To Disable Google Software Reporter Tool (software_reporter_tool.exe)

If you have Google Chrome installed, you may notice a process running in the Task Manager (Processes and Details tabs) Software_Reporter_Tool.exe. Sometimes it starts causing high CPU and disk usage.

We can fix this issue but first we should know what is software reporter and then we’ll discuss different ways to disable or delete this process.

What is Software Reporter Tool?

The Google Chrome Software Reporter tool scans the system for malfunctioning or conflicting processes with the browser. It is part of Chrome Cleanup tool that performs the monitoring job.

It is scheduled to run once a week (most probably with Google Chrome Update) and sends its results to Google. The resulting log consists of all the processes and programs which are interfering with Chrome’s browsing experience.

The intention behind this is to limit or disable the processes or apps which conflict with Chrome’s user experience to make the browser’s working better.

When and why you should disable Software Reporter Tool

It is a small executable installed along with Google Chrome. Although it is a useful tool, you may want to remove it because of the following concerns:

  1. It creates high CPU, disk or power usage (Checking in the task manager)
  2. It sends scanned results about browser performance to Google. This can be a privacy concern for many users.
  3. Sometimes there may be multiple software reporting tools running on your system.

If you are seeing heavy CPU consumption regularly by the software reporter tool or are concerned about your system privacy, you should probably disable the software reporter tool.

The software reporter tool is unwanted software that does not create any issues related to Chrome or any Chrome addon. There are better tools for system security, backup and data recovery.

Most users use Mozilla Firefox due to privacy concerns. I prefer Microsoft Edge and Vivaldi.

How To Disable Software Reporter Tool

If the software reporter tool is taking high CPU or resource usage constantly for longer periods of time, you can easily disable it. Here’s how:

Disable Software Reporter Tool using file permissions

The first method is to remove read/write permissions to the tool so that it can run. Here is how:

  1. Go to %localappdata%\google\chrome\User Data\SwReporter\81.234.200\
  2. Right-click software_reporter_tool.exe and select Properties
  3. Under the Security tab, click the Edit button and remove all groups and users from the list.
Remove permissions from software reporter tool exe
Remove permissions from software reporter tool exe

You may need to check inheritance permissions of the file and remove all permissions from the object in the Advanced menu. To do this, go to the same security tab and then click on the Advanced button.

Press the Disable inheritance button and then remove all inherited permissions from this object one by one.

If you can’t remove the permissions, just select Deny from the permissions list for all users. This will effectively disable the Google Chrome software reporter tool.

Remove the Chrome Software Reporter Tool by deleting software_reporter_tool.exe file

Another way of getting rid of this tool taking your CPU and power usage to crazy levels is to delete the executable itself. It will not hinder any operations of Google Chrome and the browser will keep on running fine. There will be no loss of data of any kind.

But this is a temporary method as the executable will reappear when Chrome is updated to the next version.

Disable Software Reporter Tool by deleting its contents

  1. Open Notepad and click on the Open menu.
  2. Navigate to the following path: 
    %localappdata%\google\chrome\User Data\SwReporter\81.234.200\
  3. Select all files from the open menu as shown in the screenshot
  4. Select software_reporter_tool.exe from the list and click Open.
  5. Select All (Ctrl + A) and delete the contents of the file. 
  6. Save the file.
  7. This will ensure the software reporter does not run again on your computer.
Open software reporter tool exe in notepad
Open software_reporter_tool.exe in notepad

Please note that this is a temporary method as the folders related to Chrome are automatically updated when a new version of Chrome is installed.

Disable Software Reporter Tool using Chrome Policies

Google recently introduced support for group policies to control the Chrome browser. This is especially useful for system administrators who want the same setting to be implemented across the network.

  1. Go to Run –> regedit. This will open the Registry Editor.
  2. Go to the following key tree:
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies
  3. Under Policies, go to Google\Chrome. If these folders don’t exist on your system, you will need to create them.
  4. When you are in Chrome folder, in the right-hand pane, right-click –> New and create the following DWORD (32-bit) value:
    ChromeCleanupEnabled
  5. Enter 0 for disabling the tool. Enter 1 to enable the tool.
  6. Create another DWORD (32-bit) value with the following name:
    ChromeCleanupReportingEnabled
  7. Enter 0 for disabling the reporting functionality. Enter 1 to enable the reporting functionality.

Disable Chrome Cleanup on Windows networks

If you are a system administrator, you can disable the software reporter tool from your network connected computers either by using the Windows Registry (discussed above) or by using the group policy.

Let’s discuss how you can disable it using the group policy editor.

  1. Download Google policy templates from here.
  2. Unzip the file into a separate folder.
  3. Copy Google.admx and Chrome.admx to C:\Windows\PolicyDefinitions\ folder.
  4. Copy Google.adml and Chrome.adml from en-us folder to C:\Windows\PolicyDefinitions\en-us\
  5. Now open the group policy editor (Run –> gpedit.msc)
  6. You will find the new Google policies under:
    Computer Configuration --> Administrative Templates --> Google --> Google Chrome
  7. Under Google Chrome, find and disable the following:
    Enable Chrome cleanup on Windows

If you want to enable these policies on your Active Directory server, you should copy the files mentioned above in the following folder:

C:\Windows\SYSVOL\sysvol\DomainName\Policies\PolicyDefinitions\

Location of software_reporter_tool.exe

The Software Reporter Tool is an executable file located in Chrome’s application data folder. The default location of the SwReporter folder is:

%localappdata%\google\chrome\User Data\SwReporter\81.234.200\software_reporter_tool.exe

Please note that the version number bolded after the SwReporter folder can be different for different versions of the Software Reporter. 

The entire folder of SwReporter is related to the software reporter tool. If you want to see the logs created by the tool, you can get them here:

“%localappdata%\Google\Software Reporter Tool\software_reporter_tool.log”

Is software_reporter_tool safe?

To check if the executable which is running in the name of software_reporter_tool is legitimate or not, go to the above-mentioned location where the executable is located and follow the instructions below:

  1. Go to %localappdata%\google\chrome\User Data\SwReporter\81.234.200\
  2. Right-click software_reporter_tool.exe and select Properties
  3. Under the Digital Signatures tab, Google LLC should be listed in the Signature list.
software reporter tool exe digital signatures
software_reporter_tool.exe digital signatures

Since the tool is from Google, we can be sure that it is a legitimate executable and will not harm our computer like viruses and malware.

Final thoughts

I, personally, would prefer to use the first method as it is permanent and will not hinder any system operations. You can revert to the changes when you want to. Otherwise, just run Chrome update again and it will re-download and install the software reporter tool.

I would also prefer to leave the software reporter tool as enabled if it is not creating any issues for me.

See also: Fix Windows issues by following our troubleshooting guides.

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8 thoughts on “5 Ways To Disable Google Software Reporter Tool (software_reporter_tool.exe)”

  1. Use this technique – go to the folder location
    C:\Users\(user name)\AppData\Local\Google\Chrome\User Data\SwReporter
    right click the folder – and click properties – go to the security tab – press the advanced button for special permissions and advanced settings – in the advanced setting box press the disable inheritance button – in the pop up box press disable all inheritances – press apply and close the dialogue boxes. Be aware google updates the swreporter to newer versions.

    Reply
  2. Just delete this useless tool and i deleted the entire folder, it makes the pc very unstable and consumes a lot of cpu, delete it every time the browser is updated!!!

    Reply
  3. your crap doesnt work, I did search for “%localappdata%\google\chrome\User Data\SwReporter\39.195.200.3\”, doesn’t show up anywhere. I did another search just for “software reporter tool” again does not even show up anywhere yet when I close Chrome 20 software reporters show up. Your advice was useless. You should specify which operating system this works for because it does not work in windows 7 dumbass.

    Reply
    • Please go to %localappdata%\google\chrome\User Data\SwReporter\ and open the folder. The version number changes with each new release of Chrome. Right now I can see my version folder to be: 80.229.200. So my exact folder will be:
      C:\Users\usman\AppData\Local\google\chrome\User Data\SwReporter\80.229.200

      You can find yours.

      Reply
  4. Bat file to disable inheritance …

    @Echo Off

    Echo Disable Software Reporter Tool Inheritance

    set “SWRT_folder=%localappdata%\Google\Chrome\User Data\SwReporter”
    cd /d “%SWRT_folder%”
    set “command_str=dir /a:d /b”
    %command_str% > tmpFile.txt
    set /p VAR= < tmpFile.txt
    del tmpFile.txt
    cacls "%SWRT_folder%\%VAR%\software_reporter_tool.exe" /p Everyone:n

    Reply
  5. “Since the tool is from Google, we can be sure that it is a legitimate executable and will not harm our computer like viruses and malware.”

    Oh, FFS. You’re naive aren’t you….

    Reply

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