WhatsApp Vs Viber – The Best Phone Messaging App?

99

SMS ruled the technology for almost a decade and people believed that this rule won’t end soon. But, with the launch of IM applications like Viber, WhatsApp, ChatOn, WeChat and Skype, this SMS technology will soon meet its maker.

It never means that we have found kings of chatting but at least we have found better alternatives to SMS and soon we’ll be seeing something that would replace SMS technology properly.

WhatsApp vs viber

Now that smartphones usage is on the rise, IM applications have become a necessity of users. Among all these, WhatsApp and Viber are the most popular ones. In this article, we will compare the features of both the apps and then conclude a winner at the end.

You might be aware of the functions of both the applications. They let you chat using the Internet only, they have loads of emoticons, you can set your profile on both the applications, etc. But what are the things that make one better than the other. Check the comparison below.

Compatibility

The compatibility for WhatsApp starts from Nokia S40 phones, the least one apps-compatibility wise. After this its compatibility increases to Nokia S40 Symbian, S60, and Android/iOS/BB OS/Windows, etc.

For Viber, you need to have at least Nokia S40 Symbian. It’s compatibility starts from this and goes to Nokia S60, and Android/iOS/BB. So, this means that Nokia S40 users can’t install Viber in their phones. However, Viber can be installed in your Windows, Mac and is available for Bada users as well.

You must have iOS 3.4 or later to run both. For Viber, you must have Windows Phone 8 while WhatsApp works on both Windows Phone 7.5 and Windows Phone 8. You need to have Android 2.1 or later in order to run WhatsApp. Viber’s Android compatibility starts from Android 2.0.

So, compatibility-wise, Viber gets a point.

Viber: 1
WhatsApp: 0

Interface

Whatsapp Interface

WhatsApp’s user interface is quite simple and easy to handle. WhatsApp Inc launches updates frequently to make its interface more appealing and user-friendly. But mainly, its interface depends on the type of platform you are using. Nokia S40 and Nokia S40 Symbian have the most basic WhatsApp interface. You can’t insert emoticons and text in the same line. You can’t view profiles of your friends properly. But this has been done to make your WhatsApp experience good.

On the other hand, WhatsApp for Symbian and Blackberry also has a basic type of interface, while for Android/iOS/Windows Phone, they have that standard green/blue colored UI.

Viber, on the other hand, has the same purple and white colored interface for all platforms, whether you are running it on PC or mobile phone. You just have 2 basic menus in Viber. The IM is also very easy to use but the additional video and voice calling options mess up the whole experience. Viber also has some limited options for Nokia S40 Symbian regarding the user experience.

So, interface and usability-wise, I’ll give a point to WhatsApp.

Viber: 1
WhatsApp: 1

Price

WhatsApp, now, costs nothing when you download it from iTunes, however, you have to pay $0.99 after one year for this app. Same works for Android, Windows, BBOS, S40 and Symbian (S60).

Viber is totally free for all the platforms. It doesn’t even offer advertisements like WhatsApp to make your user experience comfortable. However, the company will be announcing some stickers that you can use after paying a small amount.

Here, Viber gets a point.

Viber: 2
WhatsApp: 1

Bandwidth

With just texting options, WhatsApp does not take much bandwidth. Only downloading may force it to use high network charges, but if you are texting only, then WhatsApp takes very less bandwidth.

Viber has video and voice calling options which make it drink high bandwidth in just a few minutes. If you are running Viber on Wi-Fi, then it is OK to use it. But never ever use Viber on your cellular network. You may end up losing all your credit in just few minutes

WhatsApp wins here!

Viber: 2
WhatsApp: 2

Security

You need to have a working registered phone number to use WhatsApp. The app scans your contact list and searches for people who already use WhatsApp. Now, you can chat with them. But the blocking option is there for your security. If you don’t want to chat or contact that annoying person in your contact list, just block him. Blocking someone means that now you won’t receive any messages from the person you blocked.

Viber is a bot smart in these kind of issues. It lets you handle these things in a different way. Everything works just like WhatsApp, but if you don’t want anyone to see your online status, then you can turn the thing off by going to Online status option in settings. Also, Viber through Google Analytics track down your maintenance services and IP Address data storage. So, if you don’t want it to track this, then turn the thing off.

In this regard, I’ll give them both a point.

Viber: 3
WhatsApp: 3

Features

In features, we won’t talk about the number of things these apps offer, but we’ll talk about how fast and smoothly these things work.

Through WhatsApp you can send voice notes, images, videos, contacts and can share your location. You can set a cool profile of yourself with a shining profile photo and a fantastic status. You don’t have to log in and log out every time you need to use it. You can receive offline messages, set a wallpaper, email your chats,group chat, broadcast messages and use loads of emoticons. But the experience is only limited to texting.

Though Viber you can send some of the things that WhatsApp sends, text, group chat, send stickers, emoticons, send doodles and push notifications, set your profile as in Viber and above all, you can voice chat as well as video chat. Well! this voice and video chat option is a drawback for people who run Viber on network charges. It’s all related with the bandwidth. Moreover, these stickers, and big emoticons make the apps usability poor.

WhatsApp Inc makes the features limited to give you the best user experience without draining your money. They could introduce voice chatting option as you are paying then $0.99 a year, but they don’t and this is for your own good.
So, features-wise, i’ll give a point to WhatsApp because of its usability.

Viber: 3
WhatsApp: 4

Conclusion

So, the final score that WhatApp gets is 4, while Viber loses with just one point and gets a 3. Even personally, i would recommend WhatsApp because of its limited features and better usability relation. What is your favorite messaging apps for your smartphone?

Must Read Articles:

99 Comments

  1. Help.
    My friend and I, who live 200 miles apart, use Whatsap for messaging and photos.
    WE both have smart phones, hers is a Samsung Galaxy mine is an iPhone.
    Four days ago I sent her a photo. Her reply came back as a video call which I couldn’t answer but, it was a viber call on her phone. She thought she had somehow got mixed up in my Whatsap family group but although I knew this wasn’t the case I didn’t know what had happened. This mix up has happened a couple of times since. Please can someone solve the mystery.
    I have not got the viber app. Can it be an outside influence?
    I look forward to any replies.

    • iTechtics Staff on

      Hi Lyn, I’m not sure about the case but I suspect Viber could have become her default calling app. That’s why she would have called through Viber..

  2. what article, i laughed when i read the Bandwidth Topic.. and went away.

    – Viber has video and voice calling options
    What about whatsapp, does it not have it as well?
    – High bandwith while calling from vicer, are you serious?

  3. Google video voice chat is a free Phone, sms, mms, voice, app that works great n is free in th lower 48 states of America. just copy then paste into google search n hit enter download n install . u will need to have a microphone n speakers installed on ur home pc

  4. jonmurphy on

    I tried Whatsapp Windows Desktop version today for the first time ever. I Viber should score 95% because its operation is not tied to your phone’s WIFI being on and active like Whatsapp’s. They are completely independent of each other. If your phone is switched off, you can still use Viber Desktop to chat and call. That is brilliant! Whatsapp scores 0% here!

  5. Wiiliam Porter on

    Whatsapp and Viber both are good chat apps but If we talk about encrypted chat application then BirdsBeep is the best encrypted chat application than Whatsapp and Viber

  6. I like the layout of WhatsApp more.
    I don’t know why, but from what I’ve heard, a lot of people say Viber is for freshies (lmao)

    I think they’re both good.

    Also, Viber has social groups, which should have been a plus point.

    • You’re right, Viber works on iphone and ipad across all platforms.
      I’ve tried using a messed up What’s app on my iPad and it’s very poor.
      For me that’s 3 points on its own!

  7. Viber you can use on iPhone and ipad. So easier to use on cross platforms. That 2 points on its own. Messages go to both items simultaneously. Another point.
    If you take a photo on your iPad, and wish to send it to someone, you have to copy it to you phone, then send it via what’s app..
    The iPad what’s App version of is rubbish!!
    I don’t think you looked at this the way you should have, so you loose 4 points!

  8. An hour of Viber call uses 27mb. Whatsapp uses 39mb. Quite a difference if you are on a low data plan. Call quality between both is similar. Both can lag occasionally if you use the speakerphone. Also, I know it’s very little but the $1 charged by Whatsapp after a year of use is a clincher for me. Viber all the way.

  9. Now, whatsApp will be able to sell your number and give data and information to faceboo or other companies… So even if they explain that the companies won’t be able to see our text, how can we be sure. Because how can they know how we can be interested for a product. VIBER is BETTER

  10. Max Hornostaiev on

    Viber and WhatsApp both give you a unique communication app, full of great features. But Viber is a robust VoIP communication app that’s available across all the major mobile and PC platforms. WhatsApp, on the other hand, offers all the bells and whistles except for voice calling; the app is only for mobile. If you are planning to make an instant messaging application like WhatsApp, Line or Blackberry Messenger which will support every major mobile platform like iOS, Android, Windows Phone, Blackberry, you need to spend around $10k to $30k & that depends on which company you choose for your app development. http://erminesoft.com/how-much-does-it-cost-to-develop-a-chat-app-like-whatsapp/

  11. Joe Chemo on

    The ability to hide online status is why I will be using Viber and NOT WhatsApp, and bringing lots of people with me. Wake up, Whats!

  12. Pff, this article is a joke. Where are the online/offline batery usage, bandwith test results? Viber also have a cuple of bugs.

  13. I was using Skype for IM and voice calling to other Skype users on my Smartphone (and liked it a lot) but my main contact wanted to stop start Viber instead because she said it worked better with her iPhone. So I installed Viber and was very happy but then she asked me to swap to WhatsApp. I didn’t like WhatApp much because, unlike Viber, it didn’t seem to give me an audible notification when a message arrived. So I am back to using Viber and she is using it too but only with me and WhatsApp with her other contacts! Messy!

  14. The article is quite out of date, I am only guessing, by 3-4 years, or even more? “Never ever use Viber on your cellular network” in the Bandwidth section? Really?

      • Good day, staff.

        I’m sorry to be pedantic, and I did enjoy your article and decided to try and use both apps; I have some associates that use only one or the other, so want to maintain contact with both groups. I am pleased to see that authors do read their comments and reply.

        > Can you point out one or two spelling mistakes please..

        Here are some of my suggestions:

        Now that smartphones usage is on the rise
        -> *smartphone

        But what are the things that make one better than the other.
        -> Questions require question mark.

        The compatibility for WhatsApp starts from Nokia S40 phones, the least one apps-compatibility wise.
        -> sorry, but that part is not clear

        It’s compatibility starts from this
        -> *Its compatibility. “It’s” means “it is” or “it has”, never the possessive form of “it”. You got it right in all other places.

        WhatsApp for Symbian and Blackberry also has a basic type of interface, while for Android/iOS/Windows Phone, they have that standard green/blue colored UI
        -> in the first clause, you treat WhatsApp as a singular pronoun (WhatsApp . . . has) and in the second half, as a plural (. . . they have . . .)

        It doesn’t even offer advertisements like WhatsApp to make your user experience comfortable.
        -> does that mean the ads make the experience comfortable, or the opposite?

        then WhatsApp takes very less bandwidth.
        -> takes less bandwidth, or uses less bandwidth, or consumes less bandwidth. Or “uses very little bandwidth”.

        Viber is a bot smart in these kind of issues
        -> A bit smarter?

        Viber is a bot smart in these kind of issues. It lets you handle these things in a different way.
        -> Since these two sentences are related, they could be more readable if combined with a semi-colon: i.e. Viber is a bit smarter with these kind of issues; it lets you handle these things in a different way.

        Though Viber you can send some of the things that WhatsApp sends, text, group chat, send stickers
        -> Through Viber, or With Viber . . .
        -> Lists should be preceded by a colon: i.e. “things that WhatsApp sends: text, group chat, send stickers . . .”

        emoticons make the apps usability poor.
        -> the *app’s usability = the usability of the app.

        Regards,

        Don

        • Don, thumbs up for pointing out all the glaring mistakes that an editor should have picked up if the site *had* an editor worth their salt in the first place. These days it seems that clicks trump quality. If you can get clicks, why bother creating quality?

      • Good day, staff.

        I’m sorry to be pedantic, and I did enjoy your article and decided to try and use both apps; I have some associates that use only one or the other, so want to maintain contact with both groups. I am pleased to see that authors do read their comments and reply.

        > Can you point out one or two spelling mistakes please..

        Here are some of my suggestions:

        Now that smartphones usage is on the rise, -> *smartphone

        But what are the things that make one better than the other. -> Questions require question mark.

        The compatibility for WhatsApp starts from Nokia S40 phones, the least one apps-compatibility wise.
        -> sorry, but that part is not clear

        It’s compatibility starts from this -> *Its compatibility. “It’s” means “it is” or “it has”, never the possessive form of “it”. You got it right in all other places.

        WhatsApp for Symbian and Blackberry also has a basic type of interface, while for Android/iOS/Windows Phone, they have that standard green/blue colored UI -> in the first clause, you treat WhatsApp as a singular pronoun (WhatsApp . . . has) and in the second half, as a plural (. . . they have . . .)

        It doesn’t even offer advertisements like WhatsApp to make your user experience comfortable.
        -> does that mean the ads make the experience comfortable, or the opposite?

        then WhatsApp takes very less bandwidth. -> takes less bandwidth, or uses less bandwidth, or consumes less bandwidth. Or “uses very little bandwidth”.

        Viber is a bot smart in these kind of issues -> A bit smarter?

        Viber is a bot smart in these kind of issues. It lets you handle these things in a different way. -> Since these two sentences are related, they could be more readable if combined with a semi-colon: i.e. Viber is a bit smarter with these kind of issues; it lets you handle these things in a different way.

        Though Viber you can send some of the things that WhatsApp sends, text, group chat, send stickers
        -> Through Viber, or With Viber . . .
        -> Lists should be preceded by a colon: i.e. “things that WhatsApp sends: text, group chat, send stickers . . .”

        emoticons make the apps usability poor. -> the *app’s usability = the usability of the app.

        Regards,

        Don

  15. i will suggest viber its great for video and voice call..it looks professional for conferencing.
    Voice transfer over whatsapp takes ages where as viber has great voice transfer speed.
    i use both viber for business and conference, whatsappfor frnds n fmly

    • In tablet we can make calls without sim but if we use whatsapp calling the tablet hangs so I say viber is the best one

  16. So, Viber has a voice/video call capability which is purely OPTIONAL and doesn’t cost you a thing if you don’t use it on cellular network, yet that’s a minus compared to WhatsApp, which lacks those features!? Nice, professional review. VERY objective.

    • Calling other people is optional on whatsapp too. But whatsapp does not force all their features up your throat, unlike Viber. Whatsapp got that point for usability quality, not quantity.

  17. Hate WhatsApp on

    Well there is no comparison between Viber vs Whatsapp, however viber is much better then Whatsapp for many reasons.
    1) All conversations (data) save to online server, not like whatsapp that if you lost your cell phone then you lost all your data.
    2) Viber for PC works great but whatsapp only you can use in cell phone at a time.
    3) Viber can work at multiple devices, whatsapp can’t work.
    4) Viber has fast voice calling system, whatsup group has just introduced voice calling and think that they brought new innovation in the world lol, moreover that is still not successful, people facing many issues with voice calling.
    5) Viber has video calling but whatsup 🙁 .

    I don’t know why people use it. There are many good apps available except whatsup.

  18. “For Viber, you must have Windows Phone 8”.

    Wrong. Viber client installs and runs perfectly well on WP7 (WP7.8).

  19. Elad Lending on

    I think you’re missing a main point. WhatsApp requires both WiFi and local cell phone service. Viber requires only WiFi. So if you’re travelling overseas, Viber is the logical choice if you’re taking your local cellphone and Sim card with you. Another small corollary of this is that Viber will work on your tablet; WhatsApp will not.

  20. After using both apps for a while, I don’t understand why people like Viber that much. Its really buggy, unreliable and makes my phone go unstable sometimes. And heck no, why would I want to download one of those stupid stickers ? And pls, I dont want any more stupid discount ads on Viber.

    This is very frustrating, so I would go for Whatsapp as well, which might be unreliable too sometimes, but much less than in Viber. With whatsapp now having phone call feature, I got even less reasons to use Viber.

    • Well there is no comparison between Viber vs Whatsapp, however viber is much better then Whatsapp for many reasons.
      1) All conversations (data) save to online server, not like whatsup that if you lost your cell phone then you lost all your data.
      2) Viber for PC works great but whatsapp only you can use in cell phone at a time.
      3) Viber can work at multiple devices, whatsapp can’t work.

      • After the NSA incident, people in Europe are very cautious. So your first point is actually a negative one towards Viber, even though it appears convenient. Once Viber servers get hacked, you have your nude pics or whatever you are sending on viber online. The Internet never forgets. So I rather prefer data loss (not that I am going to miss that much anyway since I won’t send any sensitive data via messengers)

        To your 2) point: you can use whatsapp on your PC too.

        The only real negative point so far is, that you cannot use Whatsapp on multiple devices yet.

        What I really don’t like about Viber are:

        1) ads, ads ads and more ads
        2) unstable, buggy environment
        3) notification about ads
        4) ads about new stickers
        5) did I mention ads???
        6) resource consumption

  21. so.. if you’re texting with whatsapp it takes less bandwidth than voice call on viber..so .. yeah.. whatsapp wins :))) ..it all makes sense now.

  22. maximun sitten on

    Just because more people use it does not mean whatsapp is better. Viber can be used freely for a LIFETIME while Whatsapp can only be used about 1 year for free.I think Viber is better

  23. Most biased review i have ever read! Viber has video and voice calling and is completely free. Viber gets marked down for having so much more functionality? Reviewer must be getting paid!

  24. why whatsapp is more popular than viber?
    In viber app vocie call ,video call etc is there but less people using this compred to whatsapp?

  25. “…In features, we won’t talk about the number of things these apps offer, but we’ll talk about how fast and smoothly these things work….”
    You are taking about how they do things and not how many things they do when one of these two app offer calls and all the rest that the other offers? I live in Italy where you are lucky to have a 1/2 gb limit mobile data and always use Viber for calling… Never reached limit even with 30hrs calls.
    Thanx for useless review whatsapp oriented.

  26. LMAO, wow.. Whatsapp is so behind from Viber… better/more features and still easy to use.. better compatibility, better everything… the author here gets a -4

  27. Kalin Dimitrov on

    Viber uses very little traffic when voice calling – like 256KB per minute. So in this category it is definitely a winner.

    QUOTE: Lewis Costin
    SEPTEMBER 19, 2013 @ 12:55 AM
    This is the dumbest comparison I’ve ever seen. You give WhatsApp a point for “bandwidth" because it lacks voice and video calling, and you give it a point in “features" because it doesn’t have as many features as Viber. Am I missing something here, or is that indeed what you just did?

  28. Good article, thanks. But I was originally trying find out two other parameters not covered: invasiveness and memory demands. Would you please make comparisons on those two issues?

    Thank you,

    Steve

    • iTechtics Editorial Team on

      Viber is definitely improving but I like the new features added to WhatsApp like sending voice messages, videos etc.

      • Viber send text messages and videos too… And hand draw sketch, map position, stickers… Have you tried before comments or are you using alpha version from 2009?

      • Are you trying to be an idiot or you really are? You stink as someone paid by whatsapp developers to market this stupid whatsapp application. Stop blocking other apps from gaining usage and putting whatsapp on a pedestal please!

  29. I generally do not comment on articles but this time I really felt that this article deserved it. This is the dumbest comparison I have ever read. Viber is so damn cool, it gives so many features that whatsapp does not and all for free.

  30. 1. if i install the viber on pc but how can i make a call my friends,viber account open mobile number….(mobile/sim)because pc is no sim card
    2. both of application whatsapp & viber makes a call?
    plz ans me the two question sir…….

  31. WeChat is a very popular social app with amazing features. It’s available on only smartphone platforms like Android, iOS, Windows phone, Blackberry Symbian, Nokia Series 40, and Nokia Asha Touch. Recently WeChat has launched 5.2 version that brings a lot of new features, including a new user interface, Real time location sharing, you can also link you LinkedIn account & search for more friends.

  32. There’s no such thing called “Nokia S40 Symbian”.

    S40 is S40. Symbian is Symbian.

    And S60 5th Edition IS Symbian^1.

    At least get your facts right if you want to write about it.